CORONAVIRUS Business Update 27 March 2020
In light of ongoing events surrounding the COVID-19 virus Shape Design Contracts ltd would like to update you on our continuation of business.
As of the 27 March 2020, following Government Advice:
All administration, enquiries, quoting and online order processing will remain open.
Shape Posture Seating has taken the decision to temporarily suspend our assessment and installations services until further advised
The showroom will be closed until further notice.
We will continue to ship orders as requested via courier services offering contactless deliveries.
We are more than happy to answer any questions you may have so please do keep in touch. Whilst we will be able to take your orders, please be advised that production and delivery times for 'made to order' items may be severely affected at this time. Several key suppliers have already informed us that they will be temporarily stopping manufacturing and will start up again when the situation eases.
Shape have made investments in our technology and infrastructure to ensure we can operate all our administrative systems and processes and have already switched all our administrative operations to a remote working model.
Our normal phone number will be answered even if we are advised to close. Please continue to call 01629 814656 or email firstname.lastname@example.org for any information.
All tools* for managing enquiries, quotes, order processing, etc. would be remotely accessed by our teams via laptops. Order processing systems and email systems are all accessed via cloud operating systems.
In line with Government advice we have now closed the showroom facilities until further notice to reduce the potential spread of COVID-19. Unless otherwise advised, we sincerely hope our Showroom facilities will re-open for anyone wishing to visit us on the 13th April.
Shape will continue to be able to accept inbound deliveries, but will not be able to sign for these, and will prevent any contact with delivery personnel.
OUTBOUND DELIVERIES, INSTALLATIONS AND ASSESSMENTS
As of the 24 March 2020, following Government Advice, Shape Posture Seating has taken the decision to temporarily close our assessment, and installations services until further advised. We have not taken this decision lightly and do so to safeguard the welfare of others.
In light of the current circumstances we will be monitoring the situation regularly and will provide updates as and when the situation changes. Thank you for your support at this difficult time.
All the team at Shape